The following Terms & Conditions of Sale apply to products sold by The Alpaca Shop.
Acceptance of Terms
These terms and conditions shall govern orders for the products of this website. All negotiations with sales representatives or other agents of Seller are merged herein. No modification of these terms and conditions shall be effective unless in writing signed by Seller. Placement of the order shall constitute Purchaser’s acceptance of these terms and conditions.
Limitation of Warranty
Seller warrants, to the extent required by law that merchandise conforms to the description appearing in Seller’s catalogue and on container labels, within recognized tolerances. SELLER MAKES NO OTHER OR FURTHER WARRANTY, EXPRESS OR IMPLIED. ALL OTHER OR FURTHER WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED. Certain merchandise may be separately warranted by the manufacturer. Seller does not adopt or ratify any manufacturer warranties, express or implied, and Seller shall have no liability thereunder. Seller does not adopt or ratify any manufacturer warranties, express or implied, made by Purchaser upon resale of the merchandise, and Seller shall have no liability thereunder.
Limitation of Remedy
PURCHASER’S SOLE AND EXCLUSIVE REMEDY SHALL BE REFUNDED OF THE PURCHASE PRICE. SELLER’S LIABILITY, WHETHER FOR BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, PRODUCTS LIABILITY OR ANY OTHER THEORY OF LIABILITY, IS LIMITED TO THE AMOUNT OF THE PURCHASE PRICE. UNDER NO CIRCUMSTANCES SHALL SELLER BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE, OR FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES.
Governing Law, Jurisdiction & Venue
The laws of South Africa shall govern all matters arising out of or relating to Seller’s sale of merchandise.
Indemnity
By accepting merchandise, Purchaser agrees to defend Seller, to hold it harmless and indemnify it from and against any claim or loss asserted by any or all transferees of such merchandise or users of the products of such merchandise who are not notified by Purchaser in writing of Limitation of Warranty, Limitation of Remedy, Mandatory Arbitration, Governing Law Jurisdiction and Venue, and Notice Regarding Diseases in language substantially equivalent to that contained in these Terms and Conditions of Sale.
Prices
All prices are subject to change without notice. The price in effect at time of shipment will prevail. Prices do not include installation; Seller takes no responsibility, and shall have no liability for installation. Additional processing and handling charges may be added.
Shipment of Orders
Seller undertakes to ship orders to the account holders registered address. Seller cannot be held responsible for delays caused by 3rd party shipping companies.
Method of Shipment
We prefer and recommend that all parcels are shipped via CourierGuy. This requires that you leave a physical address, name and cellphone number. It must be noted that should the parcel be delayed / go missing with the courier service, we will update the customer with a tracking code.
Damaged or missing parcels
Parcels sent with our designated courier that go missing or are damaged will be replaced at our cost after an investigation into the circumstances surrounding the missing or damaged parcel are established. All rights reserved.
Despatch Time
Seller undertakes to ship items purchased within 3 working days. Under special circumstances of delay, for example a product needs to be crafted first, notification and options will be sent to customer and vendor.
Shipping Options
The buyer is responsible for ensuring that they select a shipping option that services their area. Should an incorrect shipping option be selected, this will cause delays to orders.
Delays, Shortages & Substitutions
Seller shall not be responsible for delays in delivery or for losses resulting from such delays. Seller reserves the right to make partial shipment. In the event of shortages, Seller may substitute such other, similar merchandise as is available.
Trademarks
Trademarks are the property of the merchant given under whose terms and conditions expand to, unless otherwise indicated.